Overview

United Civil Servants SACCO is a member owned institution that offers a range of savings and credit products to civil servants in Malawi. Its goal is to improve the social economic lives of all Malawians. It therefore invites applications from candidates with the passion and drive to
help in improving their community and country.

BRANCH OPERATIONS OFFICER (5)
The Branch Operations officer is responsible for the day  to day operations of a branch; ensuring the attainment of membership targets and overseeing teller to provide excellent customer service. Branch operations officer also ensure that the branch has all the equipment and set-up needed to keep it in working order.

Duties and Responsibilities

1. Manage membership and loans stimulation
• Stimulate demand according to given targets
• Giving reports daily, weekly and monthly on  given targets

2. Management of member Account Opening
•  ID and signature attachments in the system
• Insertion done correctly PSM
• Membership form signed and filed
• Membership registers updated

4. Query Handling Management
• All incoming queries recorded
• reporting queries to customer service department on time
• Queries handled on time and effectively
• Reports on query management
• Members given feedback timely
• Query register updated

5. Loans Administration Management
• Loan forms properly checked and signed
• Insertions done correctly on PSM
• Loans sent to the credit department within TAT
• Processing Relief loan within TAT
• Updating loan registers

6. Cash management
• Receive cash for deposits and loan repayments
• Verify amounts and check accuracy of deposits and loan repayments

7. Deliquency Management
• Insertions done correctly on PSM
• Retirement age properly checked
• Follow up on member terminated on PSM

8. Welfare fund Registration
• Registration of members on welfare fund
• Sending registration data to welfare department timely
• Receiving claim form from members.

9. Registers Management
• Updating all registers timely
• Registers signed by line manager as per TAT

10. Filing of all documents
• All documents to be on file
• All files labeled clearly
• Documents filed in a chronological order

11. Spending according to budget
• Monitoring resources to keep the cost down
• Checking and controlling expenditure

Qualification and skills

  • A degree in any business-related discipline plus 1 year’s experience in relevant field.
  • Analytical skills
  • Attention to detail and accuracy
  • Planning, organizing and monitoring skills
  • Good communication skills,
  • Good interpersonal skills
  • Good problem analysis and problem-solving skills
  • Team player
  • Self-Motivator

All the above positions are tenable in various districts and  cities in Malawi.

How to Apply
Interested candidates meeting the above requirements should send their application letters with a detailed curriculum vitae (CV) plus copies of certificates including MSCE not later than 30th September 2022 to;

The General Manager
United Civil Servants Sacco
P.O Box 294
MZUZU
Or email: ucssacco.recruitment@gmail.com

All applications sent through email must have the position  being applied for in the subject line.