Full Time
March 11, 2024
Dedza, Malawi
March 21, 2024

Company: Banja La Mtsogolo (BLM)

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Banja La Mtsogolo (BLM) is a Malawian Non-Governmental Healthcare Organization established in 1987. BLM provides quality Family Planning and Reproductive Healthcare including HIV/AIDS information and interventions. BLM is a senior member of the MSI Reproductive Choices Partnership which works in 37 countries globally. BLM exists to improve quality of life in Malawi through family planning and reproductive health care services. BLM serves over 800,000 clients annually and makes a significant contribution to national family planning objectives. The organization has national coverage, operating through 25 clinics, and numerous outreach clinic sites.

Applications are invited from suitably qualified candidates to fill the vacant position of: Administrative Assistant (1)

Administrative Assistant (1)
Reporting Line: Centre Manager
Location: Dedza

Role Purpose
The Administrative Assistant will be responsible for front office client management and general secretarial and administrative support for the Clinic team; with excellent customer care in line with MSI/BLM policies and procedures.

Key Responsibilities

  • Receive and welcome all visitors to the centres with courtesy, speaking politely and professionally.
  • Keeping reception area tidy and always organised.
  • Assist the Centre Manager/Nurse Provider by registering the clients and collection of fees.
  • Participate in the daily routine, working with team members to ensure the smooth running of the Centre.
  • Collate the daily client/ service data and record on register appropriately.
  • Data capturing using required systems i.e., EHR.
  • Ensure that all income collected is banked in a safe.
  • Manage petty cash according to organisation procedure.
  • Ensure effective stock management for the centre/ clinic.
  • Maintain an inventory of organisation assets, reporting any discrepancies, and taking corrective action in consultation with the Centre Manager.
  • Ensure that all received bills are presented to the Support Office promptly for payments.
  • Assist the Centre Manager with compiling centre reports at the end of the month.
  • In conjunction with the Centre Manger, work towards an effective cost reduction programme, striving for sustainability.
  • Support with clerical duties such as typing, filling, photocopying.
  • Assist the Centre manager in ensuring clinical governance.
  • Any other duties assigned by the Centre Manager from time to time.

Qualification, Skills and Experience

  • Minimum of a Diploma in Business Management or any related field.
  • Tertiary Certificate in Office Management or training in front office Management will be an added advantage.
  • Minimum of 2 years’ experience in office administration in the Business or NGO sector is essential. Administrative experience is desirable.
  • A high standard of written and spoken English and Chichewa.
  • Advanced computer skills in MS Word, Excel, Outlook, and PowerPoint
  • Ability to establish and maintain effective relationships with clients and other team members.
  • Pro-Choice.

If you are interested and you meet the above requirements, please send your curriculum vitae and cover letter including names and contact details of at least three traceable referees (at least one reference from your current employer or most recent employer; or any previous employers from the recent past)

All applications should be addressed to:

The Corporate Services Director,
Banja La Mtsogolo,
P.O. Box 1854,
E-mail:; to reach her not later than Thursday 21st March 2024.

“Our organization is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expects all staff and post holders to share this commitment as per the MSI global Code of Conduct”.

BLM is an equal opportunity employer. No canvassing of any kind is allowed.