CUSTOMER CONSULTANT
Full Time
December 6, 2023
Lilongwe, Malawi
December 9, 2023

Company: VisionFund Malawi

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Overview

VisionFund Malawi is a Christian owner-operated mission-driven deposit taking microfinance network working with caregivers in hard to reach, impoverished locations so they can create secure futures for their children.

Inspired by Christian values, we are dedicated to working with the most vulnerable families and communities regardless of religion, race, ethnicity gender, to create lasting change in their lives.

VisionFund Malawi is inviting applications from suitably qualified candidates to fill the following vacant posts:

CUSTOMER CONSULTANT

LOCATION: Lilongwe Branch

JOB PURPOSE

Reporting to the Back-Office Supervisor, The Customer Consultant is responsible for providing customer care services to clients, in the Savings department.

JOB DESCRIPTION

  • Maintain an environment that promotes a level of care that makes customers feel welcomed, significant and engaged.
  • Creation of Deposit Accounts
  • Registration of clients for account opening and ensuring KYC compliance (updating KYC data)
  • Responsible for branch enquires
  • Registering and attending to customers queries
  • Provide daily weekly and monthly reports on business ie accounts opened and closed
  • Cross selling of products
  • Directs customers to respective officer or right channel
  • Issues marketing tools such as fliers to customer

Qualification and experience Requirements

  • A minimum of Diploma in Business, Banking, Finance, Accounting, Economics, and/or related fields
  • A Minimum of 2 years’ experience in Commercial or Microfinance Banking operations is a requirement
  • Good time management
  • Good presentation skills
  • Strong negotiation skills
  • Independent and honest worker
  • Strong organizational skills
  • Problem solving and results oriented
  • Proactive and responsive

Interested candidates should send their applications together with their detailed Curriculum Vitae, three traceable referees and copies of certificates to:

The People, Culture and Administration Manager
VisionFund Malawi
Private Bag A232
LILONGWE

Email: Recruitment_VFMalawi@visionfund.org and copy whitney_chikopa@visionfund.org

Closing date for receiving applications is 9th December, 2023.

Disclaimer

VisionFund Malawi does not use agents, nor solicit any form of payments for any application, training, interviewing, testing or any fees in connection with this recruitment. Report any acts of solicitation for payment and/or extortion to VisionFund Malawi on the following; Tip offs Toll Lines: 0884621623.