CUSTOMER SERVICE REPRESENTATIVE
Full Time
December 13, 2023
Blantyre, Malawi
December 15, 2023

Company: Multichoice Malawi

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Overview

Customer Service Representative - Vacancy

Multichoice Malawi is looking for a suitably qualified person to fill up the vacant position of Customer Service Representative.

The Customer Service Representative will be based at Blantyre office. He/she will be reporting to the Customer Service Supervisor.

Contract period: 3 months

 

Job Purpose:

The Customer Service Representative is responsible for attending to customer calls and resolve queries.

 

Responsibilities:

  • Initiate customer satisfaction survey to gain insight into customer perceptions
  • Respond to queries/inquiries by clarifying and providing desired information.
  • Maintain a professional attitude in challenging situations
  • Identify customer queries, explore answers and alternative solutions, implement solutions and escalate unresolved queries.
  • Fulfil customer requests by clarifying information, completing transactions and forwarding or escalating requests, as may be required
  • Troubleshoot and resolve customer problems with our product by determining the cause of the problem, then follow through with resolution
  • Reconnect customer’s accounts as per company Policy i.e. only when payment has reflected or Proof of payment has been submitted for follow up while following billing rules.
  • Maintain up-to-date database by reconfirming and updating customer details as may be required during interaction
  • Ensure as much as possible, customer calls are handled with stipulated handling time set.
  • Pursue opportunities to cross / upsell by disseminating information that could entice customers to uptake more products/services.
  • Ensure customer education on alternative contact options.
  • Explain the payment options and process mechanism to customers.

 

Qualifications:

  • Diploma in Business Management or any other related field.

 

Interested candidates should submit their application letter with a detailed CV and proof of qualifications, with at least three traceable references to: applications@mw.multichoice.com

Or

Human Resources Manager Multichoice Malawi

PO Box 801, Blantyre

Closing date for receiving applications is Friday 15th December 2023

Only shortlisted candidates will be contacted.