Job Title: Customer Support Specialist

Location: Lilongwe, Malawi

About Us:
We are a dynamic e-commerce startup based in Lilongwe, Malawi, currently seeking a Female Customer Support Specialist to join our team and commence work on 1st June
2024.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat.
• Provide accurate information about our services and assist customers with ticket
  purchases.
• Resolve customer complaints and escalate issues as needed.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Collaborate with other team members to improve processes and enhance the overall
  customer experience.

Requirements:

• Excellent communication skills (both written and verbal).
• Strong interpersonal skills and ability to work well in a team environment.
• Problem-solving abilities and attention to detail.
• Availability to work flexible hours, including weekends and evenings.
• Bachelor’s degree in business administration, marketing, or related field
• IT skills
• No previous experience is required.
• Aged 23-30

Compensation and Benefits:

• Salary: 250,000 Malawi Kwacha in the first three months of probation, then 300,000
  Malawi Kwacha thereafter.
• 5% equity in the company offered to each employee.
• Other in-house benefits are available.
• Opportunity for career growth and advancement within the company.

How to Apply:
Please send a single file containing your resume (maximum of 2 pages), cover letter (maximum of 1 page), motivational letter (maximum of 1 page), and a copy of your certificate
to: goctanli@outlook.com Please ensure all documents are combined into one file and named as follows: firstname_lastname_css.

Side Note: Applying using a ChatGPT or any other AI tool will lead to disqualification.

Deadline.
5th May 2024.