Applications are invited from suitably qualified and experienced individuals to fill the post of a Front Office Supervisor at Crossroads Hotel in Blantyre. The position is extremely challenging and offer excellent career development opportunities for the successful candidate

MAIN RESPONSIBILITIES

• Helping the Front Office Manager in ensuring that all guests get friendly and sufficient service from all front office staff.
• Ensuring that all company billing, switchboard, reservations and filing system are maintained correctly at all times
• Providing excellent customer service per the standards of the hotel, and assist in situations to ensure customer satisfaction.
• Ensuring that the Receptionists post bills in the payment system accurately and follow the right procedures
• Attending to Guests’ enquiries, requests, complaints and compliments.
• Working as a Night Auditor
• Follow up with customers to ensure payments are made in a timely manner
• Use databases to monitor and update outstanding accounts
• Contact and track debtors, encouraging timely repayment
• Handle customer questions, complaints, and inquiries
• Planning course of action to recover outstanding payments
• Locating and contacting debtors to inquire of their payment status
• Calling and emailing defaulters to restate their dues
• Maintain accurate records of all communications and transactions with debtors
• Provide regular reports on collection activities and progress to management.

SKILLS AND ATTRIBUTES

• Degree/Diploma in Hospitality
• Minimum of 3 years’ experience in similar position
• Able to work under pressure
• Multi-tasking – oriented with high learning capacity

METHOD OF APPLICATION

Interested candidates who meet the above requirements should send their application letters together with detailed and updated Curriculum Vitae and copies of certificates with three traceable referees before or on 15^th April,2025 to:

The Human Resources Officer

Crossroads Hotels Blantyre

Crossroads Mall

Glyn Jones Road

Blantyre.

Email: hrbt@crossroadshotel.net

Cc : btgm@crossroadshotel.net

Only shortlisted candidates will be contacted.