HOTEL FRONT OFFICE MANAGER
Full Time
January 25, 2024
Lilongwe, Malawi
February 6, 2024

Company: Sigelege Hotel

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Overview

Sigelege Hotels - we are a fastest growing hospitality brand on the
market and an exciting career environment.

Sigelege Hotels is looking for suitably qualified candidates to fill in its existing vacant positions as follows:

HOTEL FRONT OFFICE MANAGER

Reporting to the Hotel Operations Manager, the successful candidate
will, among others, be responsible for:

โ€ขWelcoming guests and fostering customer loyalty to the brand.
โ€ขDeveloping high quality relationships with guests throughout their
stay.
โ€ขHandling any guest complaints or contentious issues that cannot
be settled directly by team members and provides a fast solution.
โ€ขOversees and supervises guest arrivals and departures with the
front office team and duty managers.
โ€ขProviding leadership and support to the Front Office Team while promoting a positive and professional working environment.
โ€ขManaging Reservations and Housekeeping sections.
โ€ขProviding high level of customer service and maintain a high profile in the day-to-day front office operations.
โ€ขEnsures that guest documentation and information is available
and up-to-date.
โ€ขEnsures that personalized service is offered to each and every
guest.
โ€ขDisseminating hotel promotions to the guests and departments.

APPLICATION MODE
Those interested and are meeting the above requirements should send their applications with detailed Curriculum Vitae and contact details of three traceable referees to the following address:

The Human Resource Business Partner
Sigelege hotels
P.O. Box 2169
LILONGWE.

Email: recruitment@sigelege.com

Closing date for receiving applications is Tuesday, 6th February, 2024.