Applications are invited from suitably qualified candidates to fill the following vacant posts:

MANAGER, ENTERPRISE SOLUTIONS (2)

Reporting to the Business Services Director, the Manager – Enterprise Solutions shall be responsible for development and management of business solutions tailored for enterprise clients, driving enterprise sales, ensuring continued growth and market leadership. There are two (2) positions tenable in Blantyre (responsible for South & Blantyre) and Lilongwe (responsible for Centre & North)

Major Tasks and Responsibilities

• Business Planning: Develop and execute strategic business plans to enhance market share and drive revenue growth in the enterprise segment.
• Business Development: Identify and cultivate new business opportunities, forging strong partnerships and expanding the company’s footprint in the enterprise market.
• Sales Management: Lead the sales team in achieving targets, managing key accounts, and ensuring customer satisfaction.
• Enterprise Accounts Acquisition: Drive the acquisition of new enterprise clients by identifying potential business opportunities, developing strong relationships, and closing deals to expand the company’s customer base.
• Revenue Growth: Develop and implement strategic plans to increase revenue through upselling, cross-selling, and identifying new revenue streams within existing and new enterprise accounts.
• Customer Retention: Focus on maintaining and enhancing long-term relationships with enterprise clients by delivering exceptional customer service, addressing client needs promptly, and ensuring ongoing satisfaction to reduce churn and improve customer loyalty.
• Marketing: Develop and implement marketing strategies to promote the company’s enterprise solutions and services, aligning with overall business objectives.
• Mobile Contracts and Business Solutions Management: Oversee the management of mobile contracts and tailor business solutions to meet the specific needs of enterprise clients.
• Debt Management: Ensure effective management of client accounts, including monitoring and mitigating financial risks associated with outstanding debts.
• Account Relationship Management: Maintain strong relationships with key clients, acting as the primary point of contact and ensuring their needs are met with excellence.
• Governance: Ensure all activities are conducted in compliance with company policies, legal requirements, and industry regulations.
• Human Capital Management: Lead, mentor, and develop the enterprise solutions team, fostering a culture of high performance and continuous improvement.

Education Qualification, Skills and Competencies

• A Bachelor’s degree in Business Administration, Commerce, Marketing, or Social Studies.
• 6 to 8 years of experience in sales, marketing, or customer relationship management at a managerial level, preferably within the Fast-Moving Consumer Goods (FMCG) sector.
• Proven track record in business development, account management, and driving sales growth in the enterprise market.
• Strong leadership and team management skills, with the ability to inspire and guide a diverse team.
• Excellent communication, negotiation, and interpersonal skills, with a focus on client satisfaction.
• Financial acumen, particularly in managing budgets, debt, and account profitability.
• Strategic thinking with the ability to translate business goals into actionable plans and solutions

Interested applicants should submit application letter indicating the position title in the subject line, preferred place of operation, Curriculum vitae and copies of certificates to:

The Acting Chief Human Resources and Administration Officer
TNM Plc
Livingstone Towers
P.O Box 3039
Blantyre.

Email: executive.vacancies@tnm.co.mw

Closing date for receiving applications is Friday 30th August 2024.

TNM Plc is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.