Full Time
February 27, 2024
Blantyre, Malawi
March 7, 2024

Company: Msonkho SACCO

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Msonkho SACCO is inviting applications from suitable and interested candidates to fill the vacant position of Member Services Officer:

Position: Member Services Officer 
Organisational Unit: Msonkho SACCO
Reporting to: Interim Board Chairperson
Duty Station:  Head Office

Main Function

The Member Service Officer is responsible for supervising the business development, financial, and administrative operations of the SACCO. This role involves maintaining accurate records of SACCO transactions, managing membership recruitment, ensuring timely financial reporting, and implementing policies and procedures for efficient SACCO operations.

Key duties and responsibilities:

Membership Recruitment & Retention:

  • Conduct SACCO sensitization meetings.
  • Facilitate registration of potential members.
  • Plan and implement strategies for member recruitment.

Mobilization of Shares, Savings, etc:

  • Remind and follow up with members for monthly share purchases.
  • Maintain updated member records.
  • Resolve member queries promptly.

Growing a Healthy Loan Portfolio:

  • Assist members with loan applications.
  • Assess loan applications and monitor repayments.
  • Ensure loans are managed efficiently.

Efficient Process Management:

  • Prepare financial reports and payment vouchers.
  • Conduct cashier duties and provide member account balances.
  • Assist in account operations and processing claims.

Qualification and Experience:

Candidates must possess the following qualifications and experience:

  • Bachelor’s degree in Economics, Business Administration, Accounting, Finance, Banking, or related field.
  • Minimum of 2 years of experience in a SACCO.
  • Proficiency in MS Word, Access, Outlook and Excel


  • Excellent written and oral communication skills.
  • Self-starter with the ability to work with minimum supervision.
  • Strong organizational and time management skills.
  • Proficient in Excel, Word, Outlook, and Access.
  • Excellent interpersonal skills and collaborative management style.
  • Commitment to high professional ethical standards.

Interested candidates should submit their application through the MRA recruitment portal:

The closing date for receiving applications is Thursday 7th March 2024