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Company: CIC Insurance Group
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Overview
CIC INSURANCE
JOB DESCRIPTION
Job Title: Microinsurance Specialist
Department: Business Development
Immediate Supervisor:
Purpose of the Job (Job Summary)
Responsible for establishing relationships with external stakeholders, ensuring that linkages and synergies are exploited and focused to achieving the Companyโs goals and objectives.
Key Responsibilities
Partnerships and Internal Stakeholder Management
- Building and strengthening business relationships with existing and prospective clients to achieve performance targets
- Track and record activity on accounts and assist in closing deals to meet these targets, ensure collection of outstanding premiums in line with credit control policy and actively manage the claims experience.
Brand & Marketing Management
- Continuous engagement with marketing team for brand exposure initiatives, claims pay out celebrations and PR opportunities for advocating micro insurance
- Engage in field activities to ensure consumer awareness, education as key business driver
Product Development and Management
- Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and claims ratio.
- Ensure the implementation and adherence to underwriting service standards and manuals in line with the customer service charter.
- Propose and design new product solutions with strategic product development partners, and re-insurance partners
Customer Focus
- Achieving departmental service standards in processing, approval and release of crucial documentsโ within set Turn Around times.
- Cross sell other micro insurance products through product bundling
- Conducting market research and exploring blue ocean opportunities, presented by the market to develop innovative micro insurance products and solutions that meet customer needs through human centered design thinking.
- Develop customer engagement strategy, and focus on customer needs and solutions that address customer pain points
Innovative Thinking
- Ability to pilot new product solutions for emerging consumers to enable scale-up
- Use of technology to improve risk analysis, customer data, pricing and cost reduction to improve profitability and customer experience
- Assist in developing and executing the micro insurance business plan, through innovative approach
- Explore and implement new alternative distribution channels
GENERIC DUTIES
- In liaison with the HOD, attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
- Identify opportunities for campaigns, services, and alternative distribution channels that will lead to an increase in sales.
- Attend training to ensure skills development
- Participate in company CSR and brand building activities in liaison with other departments.
REQUIRED QUALIFICATIONS
Education and Knowledge
- Bachelorโs Degree in Commerce (Insurance/Entrepreneurship/Business Management) or Bsc Agribusiness Management
- Professional insurance qualification will be an added e.g. AClI
Experience
- At least 2 years relevant industry experience with experience in dealing with micro insurance products targeting emerging consumers
- Track record of applying human centered design thinking/customer centricity frameworks
Job Skills
- Interpersonal, effective communication and presentation skills
- Proven team player and client relationship management skills
- Strategy execution and entrepreneurial thinker
- Product design and training skills
- Analytical skills
- Leadership skills
Method of Application
Interested candidates may submit their application letter and Curriculum Vitae with three traceable referees to; Recruitment.Malawi@mw.Cicinsurancegroup.com. Closing Date for receiving applications is 19th April, 2024.