Full Time
February 7, 2024
Lilongwe, Malawi
February 13, 2024

Company: Centenary Bank

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Job Profile for the Position:

This is a Middle management position and requires a self-motivated, analytical, decisive individual with extensive knowledge and experience in investigations and security operations in a corporate setting. The successful candidate will report to the Deputy Managing Director.

Job Purpose:

To plan, implement and co-ordinate security operations, fraud investigations on all suspected cases and events within the bank and provide information, advice and guidance to the Bank on security policies, emergency procedures, business continuity and non-IT information security policies, in line with the Bank’s security guidelines.

1. Security management

  • Develop and implement security plans and systems to secure all people on premises, (Staff, visitors, contractors), property and systems of the Bank in line with laws of the country and Bank’s policies.
  • Co-ordinate implementation of security-training programmes, and manage the performance and development of security officers in line with the HR policies and programmes.
  • Provide technical advice on requirements and specifications for existing and/or new building security systems including access control, intruder alarms, fire/smoke detection systems, closed circuit television and contract guards.
  • Supervise all security personnel to make sure they comply with all security procedures in place and maintain a high standard of physical security for efficient and effective protection of Centenary Bank personnel, premises and assets.
  • Coordinate the cash in transit i.e. managing the process by coordinating with the security firms and internal transport to ensure that money is transported from one branch to another – involves secure route planning.
  • Manage the day to day security operations across all networks including security personnel i.e. bank staff and the security firm plus security systems.

2. Investigation management

  • Manage investigations into any offence contravening the local laws and prejudicial to Bank Policy and procedures committed by staff or non-staff, review reports and prepare submissions for management with supporting recommendations concerning assessments, penalties and prosecution, in line with departmental guidelines and applicable law.
  • Conduct interviews with witnesses and suspects.
  • Compile reports with recommendations for potential solutions and/or course of action.
  • Provide technical support to stakeholders by responding to and actioning requests for analytical and forensic support to prevent losses and mitigate against risks.
  • Effectively engage with law enforcement agencies.

3. Research and Training

  • Research on security matters arising within the Banking sector and providing guidance to management on mitigation.
  • To conduct root cause analysis of loss events to identify gaps in processes in order to make recommendations to improve processes and prevent reoccurrence of losses.
  • Create awareness of criminal and/or unethical trends and modus operandi by sharing


  • Strong interpersonal skills
  • Excellent communication skills
  • Ability to formulate concepts and strategies
  • Planning


Bachelor’s Degree in any discipline with related corporate security course with a minimum of 5 years’ experience in Corporate security.





Job Profile for the Position:

This is a position that requires a motivated, dynamic and assertive individual who will offer superior banking services to customers. The successful candidate will report to the Head of Retail and SME Banking.

Job Purpose:

To add value to our clients by delivering exceptional business performance through the provision of excellent sales and service management, influential leadership, team development and the achievement of operational excellence. To achieve all operational and financial targets set by the Bank and optimise the efficiency and productivity of staff and staffing structure at Branch

Key Responsibilities:

  • Attracting, winning and retaining, customers for the Bank.
  • Takes overall responsibility for the management of the Branch.
  • Providing an efficient and superior customer service.
  • Continuous assessment and improvement of the control environment.
  • Act as an ambassador for the Bank and represent the Bank at functions.
  • Ensure the security of the bank’s premises.
  • Implementation of audit findings.
  • Deal with customer complaints and attend to them promptly.
  • Mentoring and coaching of subordinates.


Bachelor’s Degree in any discipline with related corporate security course with a minimum of 5 years’ experience in Corporate security.


  • Full knowledge of branch banking
  • Demonstrable customer service skills
  • People and general management skills
  • Exceptional interpersonal and communication skills.
  • Good planning and negotiation skills.
  • Result oriented
  • Presentation and facilitation skills
  • Business acumen
  • Critical judgment and decision-making
  • Customer orientation
  • Financial analysis skills


Applicants should have a university business related bachelor’s degree with a minimum of eight years all round banking plus sales experience is a pre-requisite.





Job Profile for the Position:

To grow and retain the individual and Small and Medium Enterprise client base through building strong relationships and delivering exceptional service while managing risk as an enabler.

Job Purpose

This is a supervisory position within the Retail Banking Department and requires an energetic, customer-focused and tactful individual with an aptitude for individual customer satisfaction.

Key Responsibilities:

  • Plan selling and other activities in order to contribute effectively to departmental objectives,
  • Market financial products to new and existing clients and stakeholders through the identification of dient needs and by matching products to the need.
  • Educate clients on the product offering by presenting them with the relevant information.
  • Deliver and achieve all in-branch daily, weekly and monthly sales opportunities by following the business unit sales strategy.
  • Ensure technical, and bank standards and practices are met by vetting the accuracy and quality of applications and security documentation within the sales portfolio.
  • Ensure retention of clients’ full banking relationship through client service and client contact.
  • Plan and implement effective prospecting activities by identifying and responding to business opportunities.
  • Follow through with client requirements and facilitate the provision of flawless service in order to attract and retain customers.
  • Keep close contact with the clients to build sustainable business relationships and trust.
  • Motivate credit and other customer requirements to relevant stakeholders and follow up on them for approval; keeping clients informed.
  • Keep accurate customer information for business use.


Selling/customer service/relationship building skills and interpersonal skills


A first degree in Banking Economics/Business Administration or any relevant qualification.




Job Profile for the Position:

Job Purpose:

This is a supervisory position within the Retail Banking Department and requires an energetic, customer-focused and tactful individual with an aptitude for individual customer satisfaction.

Key Performance Areas:

The following are the key performance areas:

  1. Ensure functionality of security systems-alarm systems, panic buttons, security access pads and CCTV.
  2. Confirm availability of stationery at the branch and make requisitions where necessary
  3. Manage Vault and Teller operations.
  4. Handle ATM reconciliations and queries.
  5. Process authorization of reactivated dormant accounts, account opening, re-opening etc in line with laid down procedures.
  6. Ensure cheque book requisitions are processed, reconciled and charges collected
  7. Manage performance of subordinates.
  8. Manage term deposit applications, funds transfers and Forex applications.

Experience/Technical and Behavioural Competencies:

The most common skills and attributes required include but are not limited to:

  • Experience in Branch operations
  • Understanding and experience of cash management.
  • Understanding of suspense account management.
  • Excellent time management and organisational ability
  • High level of attention to detail.
  • Strong customer service skills.
  • Team player with the ability to communicate and coordinate with multiple parties.


A first degree in Banking/Finance/Economics or any related field with 5 years banking experience.

A competitive remuneration package will be offered to the successful candidates

Applications for the Position:

Interested applicants, with the required qualifications and experience should submit their applications, along with a detailed Curriculum Vitae (CV) with the names of three traceable referees, to the

Managing Director;
Centenary Bank,
PO. Box 31567
Lilongwe 3, or e-mail:

The closing date for the receipt of applications is Tuesday, 13th February 2024.

Only shortlisted applicants will be acknowledged.