VACANCIES ANNOUNCEMENT

 

The United Civil Servants SACCO is member-owned institution dedicated to offering a diverse array of savings and credit products to civil servants, corporate organizations as well as SME’s in Malawi, our mission is to transform the socioeconomic lives of all Malawians. With projected business growth for 2025 in alignment with our strategic plan planning from 2022 to 2026, we are actively seeking individuals passionate about fostering positive change in their community and country. We invite applications from candidates driven to contribute to the socio-economic improvement of their society and nation through the United Civil Servants SACCO.

 

1. Position: Business Development Manager (1 position)

Reporting to: Head of Operations

Employment Type: Fulltime

 

Job Purpose

The Business Development Manager will lead the SME department and corporate services department, ensuring their teams are aligned with the company's growth objectives. Will be responsible for driving the growth of the SME and corporate loan book, recruiting new corporate members, and managing the portfolio of SME and corporate clients. The role requires strategic planning and execution to attract new business, reduce delinquency, and foster relationships with corporate organizations.

 

Duties and Responsibilities:

1. Loan Book Growth
   • Drive SME and Corporate Loan Growth: Lead the expansion of the loan book for both SME and corporate members.
   • Develop Loan Products: Collaborate with product development teams to create and tailor loan products to meet the specific needs of SMEs and corporate clients.
   • Promotions and Marketing: Initiate and oversee loan growth campaigns, promotions, and strategies aimed at increasing loan uptake within SME and corporate institutions.

 

2. Business Development
   • Corporate Member Recruitment: Identify, engage, and recruit new corporate organizations to join the SACCO, promoting the benefits and services offered.
   • SME Client Growth: Develop and implement strategies to attract new SME clients, expanding the SACCO's membership in the SME sector.
   • Build Strategic Partnerships: Establish and maintain partnerships with key corporate organizations, industry bodies, and government institutions to increase the SACCO’s visibility and business opportunities.
   • New Corporate Acquisition: Actively prospect, approach, and onboard new corporate organizations, driving the growth of corporate member accounts.
3. Delinquency Management
   • Delinquency Management: Implement strategies and corrective actions to manage and reduce delinquency rates among SME and corporate members.
   • Risk Mitigation: Collaborate with the risk and credit teams to ensure that proper due diligence and credit assessments are conducted before loan approvals.
4. Leadership & Team Management
   • Manage SME and Corporate Teams: Provide direction, support, and mentorship to the SME Manager and Corporate Manager, ensuring they meet their loan growth and client acquisition targets.
   • Performance Monitoring: Set clear performance metrics for the SME and Corporate Managers, regularly reviewing team progress towards loan book growth, delinquency reduction, and member recruitment.
   • Training & Development: Identify training and development needs for the teams to enhance their business development and client management skills.
5. Reporting & Analytics
   • Reports: Regularly report to senior management on the progress of the SME and corporate loan book, member recruitment, and delinquency management.
   • Market Analysis: Conduct market research and competitive analysis to identify growth opportunities and adjust strategies to remain competitive in the SME and corporate sectors.
   • Budgeting & Forecasting: Work with finance to forecast business development costs and potential revenue growth from SME and corporate members.
6. Risk & Compliance
   • Ensure Compliance: Ensure that all activities related to SME and corporate loan growth, member recruitment, and delinquency management adhere to internal policies and external regulations.
   • Mitigate Risk: Identify potential risks in the SME and corporate portfolios and work with the credit and risk teams to mitigate those risks.

 

Qualification, Knowledge, Skills and Experience

• Education: Bachelor’s degree in Business Administration, Finance, Marketing, or a related field. A Master’s degree or professional qualifications is an added advantage.
• Experience: Minimum of 3 years of experience in business development in a managerial role focused on SME or corporate banking/financial services.
• Leadership: Proven ability to lead teams and manage managers, with strong mentoring and leadership skills.
• Analytical Skills: Ability to analyze loan performance data, market trends, and client needs to make informed business decisions.
• Customer-Centric Approach: Strong focus on building relationships with corporate and SME clients, with a track record of business growth.
• Communication Skills: Excellent written and verbal communication skills, with the ability to present to senior leadership and external clients.

 

Key Competencies

Strategic Thinking: Ability to create and implement long-term plans for loan growth and client acquisition.

Problem Solving: Strong problem-solving skills, especially in managing delinquency and client risk.

Results-Oriented: Focused on achieving targets for loan growth and member recruitment.

Negotiation Skills: Proficiency in negotiating with corporate organizations and SME clients to secure business deals.

This above position is tenable at head office in Mzuzu

 

 

2. Agency Manager (3 positions)

 

The successful candidate will be responsible for developing the business and management of day to day operations of a branch that will compose of branch operations supervisor, tellers and sales representatives.

 

Duties and Responsibilities

1. Recruitment & Retention of members
   • Making sure that the branch is able to recruit new members and planning imitative to boost sales. Making sure that the branch is able to reach its allocated target. Planning and implementing retention strategies to curb exits in the branch.
2. Mobilization of Savings
   • Implementing savings mobilization strategies for the branch to ensure that it is able to meet its targets.
3. Growing a healthy loan portfolio
   • Ensuring that the branch increases a loan portfolio: meeting the given target but meticulously generating a quality loan portfolio with acceptable delinquency ratio of equal to or less than 1%. Making sure that loans are processed within the accepted TAT’ loan processing procedures and policy are followed.

4. Managing efficient and effective processes
   • Making sure the branch is following procedures in their daily processes; they maintain speed and accuracy. Making sure that all operations are done productively; spending less and producing more; e.g. good time management; avoid wastage of all other resources.

5. Cost containment
   • Planning and monitoring branch resources so that they are able to keep the cost down. Coming up with innovative and creative ways of doing operations effectively and efficiently in the branches to ensure maximum productivity, profitability and sustainability.

6. Financial performance

• Making sure that the branch is able to hit its financial performance metrics as per their given targets.

7. People Management
   • Making sure that all employees in the branch have their performance contracts and appraisals
   • Identification of training needs for teams.
   • Leave days planning for team and self.
8. Risk Management
   • Actioning of supervision reports by R & C department
   • Actioning of ICT audit report
   • Reporting on issues of the branch
9. Reporting

• Daily, weekly, monthly reporting on all relevant areas.

 

Desired Qualification

1. Bachelor’s degree in business related field from recognized university
2. Minimum of 3 years’ experience in a financial institution and 2 years in a supervisory role.
3. Excellent organizational and time management skills.
4. Excellent customer and interpersonal skills.
5. Excellent problem-solving skills
6. Attention to detail
7. Problem-Solving Abilities
8. Excellent Written and oral Communication
9. Ability to work under pressure.
10. Must have the high integrity.

 

 

3. Position: Credit Supervisor(1 position)

Reporting to: Credit Manager

Employment Type: Fulltime

 

Job Purpose

The Credit Supervisor is responsible for driving loan book growth through demand creation and overseeing loan processing. They manage the loan application process, ensuring compliance with policies, accurate loan assessments, and proper maintenance of records. The role also includes conducting due diligence and ensuring risk and compliance standards are met, while supporting loan growth initiatives across branches and satellite.

 

Duties and Responsibilities:

1. Loan book Growth
   • Championing the growth of the loan book
   • Coming up with loan book growth strategies for all loan products ü Supervising credit analysts on loan book growth.
2. Management of loan processing (Centralized and decentralized one)
   • Assessment of loans as per investment and lending policy
   • Maintaining loan form registers of all applied loans
   • Check loan insertions for all loans
   • Communication to members on disbursed loan
3. Credit Life management
4. • Processing of monthly credit life schedules.
5. Filling

• Filling of all documents.

5. Risk and compliance management

• Making sure that all processes are done according to the policies

 

Qualification, Knowledge, Skills and Experience

• A bachelor’s degree in business management or any related profession.
• Vast experience of not less than 2 years in a similar role.
• High attention to detail and excellent analytical skills
• Sound independent judgment
• High performance attitude, resilience, honest and high integrity.

This above position is tenable at head office in Mzuzu

 

4. Position: Sales supervisors (28 positions)

Reporting to: Branch Manager

Employment Type: Fulltime

 

Job Purpose

The Sales Supervisor is responsible for overseeing the recruitment of new members through field sales representatives at the branch, while driving savings mobilization and loan book growth. This includes managing teams focused on recruiting SME, corporate, and civil members, encouraging members to increase their savings, and promoting the use of fixed deposit facilities. Additionally, the Sales Supervisor is tasked with meeting loan sales targets through field agents. The role involves generating sales leads, building relationships with local stakeholders, ensuring the proper use of sales resources, and monitoring agent performance

 

Duties and Responsibilities:

1. Membership Recruitment
   • Oversee Recruitment Teams: Supervising sales representatives focused on recruiting SME members, corporate members, and civil members through field sales activities.
   • Set Sales Targets: monitoring recruitment targets for each sales personnel and ensure field sales representatives are working to meet these targets.
   • Lead Generation: Collect data on potential markets, identify new opportunities, and generate sales leads for field sales representatives.
2. Savings Mobilization
   • Individual Savings Mobilization: Promote individual savings products to both existing and new members.
   • Group Savings Promotion: Encourage group savings and other collective savings products, enhancing financial inclusion and group investment.
   • Fixed Deposit mobilization: Promote the benefits of fixed deposit facilities to both individuals and groups as a secure savings option.
3. Loan Book Growth
   • Promote Loan Products: Ensure field sales representatives actively market various loan products, including personal, SME, and corporate loans, to meet loan book growth targets.
   • Loan Sales Targets: monitor loan product sales targets, ensuring loan products uptake is maximized through targeted field efforts.
4. Stakeholder Relations management
   • Build and nurture Relationships: Establish and maintain relationships with key stakeholders in the branch's region, such as HR departments, hospital administrators, and other relevant organizations to promote the SACCO’s services.
   • Represent the SACCO at local events, meetings, and networking opportunities to raise awareness of membership benefits and drive recruitment efforts.
5. Monitoring Field Sales Activities
   • Follow-Up on Sales Visits: Conduct follow-up checks in areas visited by sales representatives
   • Field Support: Provide guidance and support to sales representatives during field activities, helping to overcome challenges in recruitment.
   • Ensure Transparency: Monitor the use of allocated funds and ensure cost effectiveness, preventing misuse or abuse of funds.
6. Sales representative Performance & Reporting
   • Performance Tracking: Track individual and team performance by evaluating recruitment numbers and other key performance indicators (KPIs) and making sure that daily engagements are done.
   • Generate Reports: Prepare regular reports on the performance of field sales representatives, including detailed analysis on recruitment success, areas for improvement, and any issues encountered during field operations.
   • Recommendations to HR: Provide HR with insights on individual sales representative performance, including recommendations on training, performance improvement plans, or potential promotions or terminations.
7. Compliance & Risk Management
   • Ensure Compliance: Ensure that all recruitment activities adhere to company policies and ethical guidelines, with special attention to the accuracy of information shared with potential members.

The above position is tenable in all 28 districts in Malawi

 

Qualification, Knowledge, Skills and Experience

Education and Experience: Diploma in a business related filed with 3 years’ experience or Bachelor’s degree in a business related field with 1 year.

Leadership Skills: Proven ability to lead and manage a team, with experience in supervising sales staff or agents.

Sales and Marketing Expertise: Strong background in member recruitment, savings mobilization, and loan product sales.

 

Key Competencies

• Communication Skills: Strong verbal and written communication skills, with the ability to build relationships with internal teams and external stakeholders.
• Analytical Thinking: Ability to analyze market data, savings growth, and loan performance metrics to make informed decisions.
• Results-Oriented: Focus on achieving targets for member recruitment, savings growth, and loan product sales.
• Integrity: High ethical standards in ensuring transparency and compliance in the use of funds and communications with members.

 

Method of Application:

Interested candidates meeting the above requirements should send their application letters with a detailed curriculum vitae (CV) with at least three (3) traceable referees plus copies of certificates including MSCE not later than 30 November 2024, to:

Email: ucssacco.recruitment@gmail.com

Only shortlisted applicants will be acknowledged.