Luke International (LIN) is an independent non-governmental organization that has been working with the Government of the Republic of Malawi (GoM) in HIV and AIDS, TB and related health issues in the health sector to improve health information systems since 2009. LIN’s mission is to promote activities that increase local human capacity and technical competence for providing HIV and AIDS care and support and advocate people to attain universal health coverage goals in Malawi. LIN is collaborating with the Ministry of Health, implementing partners, academic institutions, and hospitals, community-based organizations and international/domestic partners to provide ongoing technical assistance and implement digital health and information technology programs.

LIN is currently working with the Digital Health Division (DHD) of the Ministry of Health as the Local Implementing Partner to implement a Bill and Melinda Gates Foundation (BMGF) funded project, “Core
support to Malawi MoH Digital Health Division (DHD) for the country’s digital health developments. The DHD is the custodian to accommodate the needed personnel and LIN is responsible for these human resource management and development.

Luke International is opening the following posts tenable to support Digital Health Division in Lilongwe;

1. Digital Health Technical Support Officer as Product Manager (1 Position)
Reports to : Senior Digital Health Technical Support Officer
Location : Lilongwe

Description & Offer
This position offers a unique opportunity to develop and apply your cutting-edge knowledge and passion for digital health that will transform the Ministry of Health (MOH) and Malawi at large. This position is tenable at the Digital Health Division (DHD) within the MOH. At DHD, we operate in a fast-paced environment utilizing modern technologies and with bias towards action. We value client outcomes and are passionate about using technology to solve problems. We are a diverse team with colleagues from different backgrounds and cultures. We support continuous learning, including through conferences, workshops, and meetups.

The Product Manager will manage all phases of the Enterprise Performance Life Cycle (EPLC), for all digital health products, starting from establishing a business need and developing a business case for a digital health intervention, to completion of pilot testing and evaluation, finally packaging the product in preparation for wider deployment. The Product Manager will collaborate closely with the Senior DigitalHealthTechnical Support Officer and Sustainability to ensure that systems development and implementation standards are followed. The Product Manager will also ensure that digital health interventions support public health needs.

Duties & Responsibilities
The Product Manager is affiliated to the “Product Development & Sustainability Section” in the Digital Health Division. He/She is expected to:

• Lead in understanding and documenting the business need for the proposed digital health products.
• Conceptualize digital health interventions in line with the principles of the fundamental theorem of medical informatics to address the business need.
• Lead in developing business cases for the proposed digital health interventions using user-centered design approaches.
• Determine the scope of present and future products by reviewing product specifications and requirements, appraising new product ideas and/or product packaging changes.
• Lead in developing requirements in line with the principles of contextual inquiry or other user-centered design approaches
• Define resource requirements by scheduling, assigning product teams, and following up on work outputs.
• Coordinate with the software development team and all the relevant departments in building and testing the informatics intervention.
• Plan and conduct system testing sessions with users and stakeholders.
• Develop the frameworks for the pilot implementation of digital health interventions.
• Monitor product performance continuously during pilot implementation in collaboration with the Department of HIV/AIDS (DHA) to inform system usage and identify improvements.
• Collaborate with the DHA Monitoring and Evaluation team in developing a framework for baseline and post-implementation review and impact evaluation for each project to inform roll-out strategies.
• Track all projects in development in line with the different stages of the development lifecycle.
• Conduct regular meetings with the Deployment and Support Officers to 1) disseminate updates on products, 2) identify synergies between products and, 3) discuss potential new products
• Work with development teams to ensure that they understand the vision for the product(s) and are designing appropriate features for the end users.
• Proficiency in project management methodologies (e.g., Agile, Kanban, etc.) and tools (e.g., Asana, Jira, etc.)
• Inspire and motivate the development teams to deliver innovative and exciting solutions with an appropriate sense of urgency.
• Perform periodic reviews of products that have been deployed in the field to ensure that they continue to satisfy user requirements and that the users are compliant with set operating standards.
• Monitor and administer the servers where the digital health products are deployed.

Education & Experience

• A Bachelor’s Degree in Computer Science, Health Informatics, or related field.
• A Master’s Degree will be an added advantage.
• At least 3 years of work experience in IT project management in the health domain.
• 2 years in a leadership position with demonstrated experience in administration and financial planning
• Demonstrated knowledge in digital health and experience in product designing.

Required Skills

• Demonstrated knowledge of contextual inquiry or user-centred design.
• Knowledge in agile software development processes.
• Experience in implementing and evaluating digital health solutions.
• Ability to multi-task and work independently.
• Mature, well-organized, and able to work under time pressure.
• Demonstrable excellent interpersonal skills working with colleagues and supporting clients.
• Demonstrable excellent stakeholder management skills.
• Good coordination and communication skills.
• Willingness to work long hours to achieve results.
• Fluency in both spoken and written English and Chichewa.

Practical Requirements
• Ability to work in Lilongwe, Malawi.

2. Digital Health Technical Support Officer as Software Developer (1 Position)
Reports to : Senior Digital Health Technical Support Officer
Location : Lilongwe

Description & Offer
This position offers a unique opportunity to develop and apply your cutting-edge knowledge and passion of software engineering, data and data science that will transform the Ministry of Health (MOH) and Malawi at large. As Software Developer with the Digital Health Division, you will be part of the community of engineering practitioners across the world through the Open-HIE community of practice, where we develop the foundations for health information exchange standards and set of architectural designs. We operate
in a fast-paced environment utilizing modern technologies and bias toward action. We value client outcomes and are passionate about using technology to solve problems. We are a diverse team with colleagues from different backgrounds and cultures. We support continuous learning, including through conferences, workshops, and meetups.

Duties & Responsibilities
The Product Manager is affiliated to the “Product Development & Sustainability Section” in the Digital Health Division. He/She is expected to:

• Design and develop software features for new and current electronic data systems in line with program specification and requirements and in consultation with Product Managers/Software Architect.
• Write automated tests to ensure that all edge case and user stories are adequately covered before the Software is deployed.
• Conduct user acceptance testing sessions in collaboration with the VLRR and CAB-LA Product Owner.
• Describe how the different modules will interact and what components will be required.
• Support the current and legacy systems in collaboration with the Support and Deployment team.
• Provide support in terms of adding features to current systems, make modifications, and debug errors of the system.
• Organize and plan feature demands coming through the help-desk line. Presence at the site when a new system goes live will be required from time to time.
• Lead the development of software in liaison with the Senior Software Developer/Product Managers, in line with client specification/requirements and ensure that best practices and guidelines of Agile Software Development are followed.
• Provide overall support to designing the guidelines (standard operating procedures) for technical documentation of software modules, which will then be used by all developers, under the supervision of the Software Architect and the Software Product Manager.
• Provide support documenting the software development process, code, and APIs for future reference, maintainability, and knowledge sharing.
• Configure and maintain MOH’s SMS gateways with TNM and Airtel.
• Provide professional advice to clients and users, based on their requirements.
• Adhere to timelines and deliverables.
• Ensure high levels of system performance, availability, sustainability, and security, within MOH and the DHD’s current operating solutions.
• Use version control tools to manage source code and collaborate with other developers.
• Conduct code review to ensure code quality, maintainability, and adherence to coding standards.
• Ability to integrate security practices into the software development process, such as secure coding, vulnerability scanning, and adherence to security standards.
• Identify and optimize software performance bottlenecks, ensuring that the developed software meets the required performance standards (e.g., SQL tuning).

Education & Experience

• Bachelor of Science Degree in Computer Science, Information Systems, Information Technology, Electrical Engineering, Computer Engineering, Mathematical Sciences, or any relevant qualification.
• Other similar qualifications should be backed with proof of software development experience.
• Knowledge and potential to learn health information systems technologies such as DHIS2, OpenMRS, OpenHIE and software interoperability and data sharing protocols/standards including SOAP, HL7, XML, FHIR, SDMX, among others will be an added advantage.
• Experience setting up and managing SMS gateway and USSD based application.

Required Skills

• Professional fluency in English.
• 3+ years of experience working in software development, systems development, or similar field of expertise, in Malawi; experience working in the health sector a plus.
• Ability to identify systems improvements and provide recommendations to strengthen programmatic delivery and communications.
• Ability to distill and analyse technical content, highly preferred.
• Ability to establish and maintain effective working relationships and to interact with different stakeholders; desire to work with people from diverse backgrounds.
• Excellent presentation development and delivery skills.
• The position requires ability to work with Modern JavaScript (ES6), both on the back end (with Node JS/Typescript) and the front-end (with any of React JS, Vue JS or Angular JS), JavaScript testing libraries (such as Mocha and Chai) as well as NoSQL Database Systems (such as CouchDB, Elastic-Search and
  MongoDB).
• Experience with DevOps technologies such as Docker (Deployment), Jenkins/Circle CI (Continuous Integration), Zero MQ (Messaging) and Nginx (Load Balancing) will be an added advantage.
• Experience with Python (Flask framework is an added advantage).
• Able to multitask, be independent, mature, and able to work under time-pressure and amicably in a team.
• The position requires demonstrated excellent interpersonal and communication skills.
• Ability to contribute at high level meetings by explaining technical concepts in layman’s terms.
• Ability to quickly grasp new concepts and trends in software development.
• Ability to write software specifications, based on information and observations.
• Willingness to work in a Linux/Unix environment.

Those who meet the above responsibilities and requirements should submit their updated CVs and application letter as one attachment, quoting the post to the following email address: hr@linmalawi.org postal or hand delivered to:

The Human Resources
Luke international
P.O. Box 1088
MZUZU.

Deadline for submission is 22nd March, 2024. Only shortlisted candidates will be contacted for interviews.

Luke International – To Restore Humans Health and Dignity