QUALITY ASSURANCE MANAGER
Full Time
November 22, 2023
Lilongwe, Malawi
December 1, 2023

Company: Family Planning Association of Malawi (FPAM)

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Overview

Family Planning Association of Malawi (FPAM) is a local Non-Governmental Organization that provides quality, accessible and affordable comprehensive sexual and reproductive health and rights information and services to young people, women, men, and the underserved. The organization also works to reduce maternal mortality and rapid population growth by ensuring that women and young people, mostly underserved and from hard-to-reach areas, have access to information and service options in family planning/sexual reproductive health (FP/SRH) and HIV/AIDS.

Since its founding in 1999, FPAM has established itself as a Centre of Excellence in the delivery of quality family planning and reproductive healthcare products and services and HIV/AIDS information and interventions. This is done through its main service delivery channels: Outreach, static clinics, and public sector strengthening activities. In response to rising adolescent pregnancy and maternal mortality ratio in Malawi, FPAM is increasing its focus on reaching young people and expanding access to family planning services.

FPAM is looking for suitably qualified candidates to fill the following vacant post

QUALITY ASSURANCE MANAGER

Function
The Quality Assurance Manager’s roles includes developing quality assurance policies, monitoring and evaluating service delivery, quality improvement initiatives, training and capacity building and ensuring compliance with local, national, and international regulations and standards in family planning.

Reports to: Director of Programmes
Location: Lilongwe

Key Duties and Responsibilities

  • Development and implementation of the quality assurance system and plans for all clinical teams.
  • Ensure availability of service delivery guidelines and protocols at all service delivery points.
  • Conduct quality audits on a regular basis and train clinical staff in quality assurance.
  • Provide and/or coordinate technical assistance and strategic guidance for clinical services for FPAM platforms, including HIV testing, STI management, VMMC, ART and comprehensive family planning services
  • Establish and maintain a quality assurance system for HTC, STIs, ART and family planning and widely disseminate within the platform.
  • Provide clinical support in the development of training guidelines, operations procedure manuals and clinical guidelines in accordance with Ministry of Health and FPAM standards.
  • Support the supplies chain management system to ensure all commodities required to undertake clinical service delivery are available.
  • Ensure data collection, monitoring, and reporting for all quality assurance issues for all clinical service delivery programs.

Key Competencies and Qualifications

  • Medical Qualification such MBBS, Nursing, Public Health with extensive experience in Sexual and Reproductive Health, including Family Planning, Permanent sterilization, Voluntary Medical Male Circumcision and HTC programming.
  • At least 5 years’ experience working in the implementation of project activities for an NGO/INGO.
  • Excellent oral and written communication, analytical, organizational, and interpersonal skills.
  • Prior technical support and/or program implementation experience in FP clinical services and quality assurance.
  • Experience and excellence in working with large, diverse teams.

How to Apply
Please send your cover letter, CV and copies of relevant Certificates with three traceable referees through email only to vacancy@fpamalawi.org. Details of this position can also be accessed by visiting www.fpamalawi.org.

The deadline for submission is Friday, 1 December 2023. Only shortlisted candidates will be contacted.

NOTE
Duly note that due to volumes of applications we receive; only shortlisted applicants will be acknowledged and that FPAM does not require applicants to pay any money at whatever stage of the recruitment and selection process and have not retained any agent in connection with recruitment. FPAM is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment.

FPAM is an equal opportunities employer.