Background
Banja La Mtsogolo (BLM) is a Malawian Non-Governmental Healthcare Organization established in 1987. BLM provides quality Family Planning and Reproductive Healthcare including HIV/AIDS information and interventions. BLM is a senior member of the MSI Reproductive Choices Partnership which works in 37 countries globally. BLM exists to improve quality of life in Malawi through family planning and reproductive health care services. BLM serves over 800,000 clients annually and makes a significant contribution to national family planning objectives. The organization has national coverage, operating through 25 clinics, and numerous outreach clinic sites.

Applications are invited from suitably qualified candidates to fill the vacant position of Receptionist (1)

Receptionist (1 Position)
Duty Station: Lilongwe Support Office
Reporting Line: Senior Procurement and Facilities Officer

Job Purpose:
The Receptionist will be responsible for providing a communication link between the Support Office and the external environment and to provide acceptable hospitality to visitors.

Key Responsibilities
• Taking all incoming calls, taking messages or passing the calls to appropriate members of staff.
• Making outgoing calls on behalf of staff when requested to do so.
• Dispatching mail, and parcels by courier and other means.
• Receiving and distributing mail and parcels to appropriate recipients.
• Reporting faults of telephones – direct lines / extensions.
• Handling visitors to the Support Office including candidates for interviews.
• Typing documents as requested from time to time.
• Reconciling courier invoices and telephone bills.
• Following up on missing parcels with couriers by giving them way bill number.
• Any other tasks and duties as assigned by the line manager

Skills, Qualification and Experience
• At least a Diploma in Business Administration.
• 1 – 2 years’ experience as a receptionist.
• Knowledge of customer service principles and practices.
• Good communication (Oral/written) skills.
• Good interpersonal Skills
• Computer application skills
• Be pro-choice

If you are interested and you meet the above requirements, please send your curriculum vitae and cover letter including names and contact details of at least three traceable referees (at least one reference from your current employer or most recent employer; or any previous employers from the recent past)

All applications should be addressed to:

The Corporate Services Director,
Banja La Mtsogolo,
P.O. Box 1854,
LILONGWE.
E-mail: recruitment@banja.org.mw; to reach her not later than Thursday 21st March 2024.

“Our organization is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and therefore expects all staff and post holders to share this commitment as per the MSI global Code of Conduct”.

BLM is an equal opportunity employer. No canvassing of any kind is allowed.