Job Title: Technical Support Specialist

Location: Lilongwe, Malawi

About Us:
We are a dynamic e-commerce startup based in Lilongwe, Malawi, currently seeking a Technical Support Specialist to join our team and commence work on 1st June 2024.

Responsibilities:

• Provide technical support to their entire team, and customers via phone, email, and chat.
• Troubleshoot technical issues related to our platform and assist with problem resolution.
• Maintain our website
• Identify and address software bugs or issues.
• Document technical support processes and maintain knowledge base articles.

Requirements:

• Strong technical background with proficiency in troubleshooting.
• Excellent communication skills and ability to explain technical concepts to nontechnical users.
• Availability to work flexible hours, including weekends and evenings.
• Bachelor’s degree in computer science or related field
• No previous experience is required.
• Aged 23-30.

Compensation and Benefits:

• Salary: 250,000 Malawi Kwacha in the first three months of probation, then 300,000
  Malawi Kwacha thereafter.
• 5% equity in the company offered to each employee.
• Other in-house benefits are available.
• Opportunity for career growth and advancement within the company.

How to Apply:
Please send a single file containing your resume (maximum of 2 pages), cover letter (maximum of 1 page), motivational letter (maximum of 1 page), and a copy of your certificate
to: goctanli@outlook.com Please ensure all documents are combined into one file and named as follows: firstname_lastname_tss.

Side Note: Applying using a ChatGPT or any other AI tool will lead to disqualification.

Deadline.
5th May 2024.